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Terms and Conditions
Haynes Pro Subscription distributed by Serenco UK ltd
Please read these terms and conditions carefully before ordering any goods or services from Serenco UK Ltd
You should understand that by ordering any of our goods or services, you agree to be bound by these terms and conditions.
Each time you make a purchase from Serenco UK Ltd, you will need to indicate your acceptance of these terms by clicking on the button marked "I have read and understood the Terms and Conditions". Please understand that if you refuse to accept these terms and conditions, you will not be able to order any goods or services from our site.
The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering goods in case there are any changes.
Who are we?
Serenco UK Ltd is a company incorporated in Great Britain under company number 3897128, Unit 3, Wellingborough Road, Sywell, Northamptonshire, NN6 0BN. Our VAT number is 644070654
Our contact details
If you have any questions regarding Serenco UK Ltd, its goods, services or an order that you have placed, please contact us by: (a) Calling us on 01604 790982*. Order lines are open Monday to Friday 8am-5.30pm.
Our site is only intended for use by people resident in the United Kingdom. We do not accept orders from individuals outside of those countries.
By placing an order through our site, you warrant that:
- you are legally capable of entering into binding contracts;
- you are at least 18 years old;
- and the information given on your order form is complete and accurate.
By completing and agreeing to these terms and conditions you are accepting to pay a minimum 12 month Subscription to Haynes Pro Car Ultimate. Payment is collected on the 25th of every month by direct debit. Once 12 payments have been made you will automatically be enrolled in to a 30 day rolling contract. Once outside of the initial 12 month period you have the right to cancel by giving 30 days written notice, this can either be emailed to firstname.lastname@example.org or by post to Serenco UK Ltd, Unit 3, Wellingborough Rd, Sywell, Northants, NN6 0BN. Any missed payments will result in your access to Haynes Pro Car Ultimate being restricted, you will still be liable for any missed and future payments with in the 12 month term.
Direct Debit Guarantee
The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit Serenco will notify you (normally 3 working days) in advance of your account being debited or as otherwise agreed. If you request Serenco to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by Serenco or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when Serenco asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify Serenco.